| A new trucking company is getting set up to haul for hire. | Commercial auto liability and cargo. | A quote request, budget, deadline, or whether it already has coverage. Drivers are not total employees. | The owner, often an owner-operator. |
| A small fleet adds trucks or drivers. | The auto policy's vehicles and driver list. | That the business will move agencies. It may be endorsement work for the current agent. | Owner or head of operations. |
| A contractor wins a job, bid or contract with written insurance requirements: lines, limits, additional insured status or a bond. | General liability, auto, workers' compensation, employer's liability, surety. | That a new policy is needed. It may be an endorsement, a certificate or a bond. | Owner or CFO. |
| A contractor gets a dated request for a certificate of insurance. | Proof of coverage it already carries. | A new policy. It is paperwork with a deadline. | Owner or head of operations. |
| A franchise operator prepares to open, buy or add a location, and the landlord, lender and franchisor each set insurance requirements before opening day. | Property, liability, additional insured status, certificates. | That a specific opening is happening now. | Owner, or the CFO at a multi-unit operator. |
| A business changes something its policy is rated on: ownership, locations, payroll, revenue, operations, equipment, building improvements, vehicles or drivers. | Whichever policy is rated on it. The change has to reach the policy at or before renewal. | That the business will move agencies. | Owner, CFO, or head of operations or risk. |
| New buildings and property: a business buys, builds or leases a new building, and property coverage has to follow it. | Property; builders risk during construction. | That the business will move agencies. | Owner or CFO. |
| New locations: a second site, a new office or a move into a new state. | Property and liability; workers' compensation rules in a new state. | Shopping. A location is often added by endorsement. | Owner, CFO, or head of operations or risk. |
| New equipment: new machines, cranes or vehicles that now need to be covered. | Equipment and auto coverage. | That a new policy is needed. | Owner or head of operations. |
| A commercial policy's term ends on a known date. | Whichever policy ends. | Shopping. Timing only. | Owner or CFO. |