| Document management | Pick one system, migrate both firms' documents, keep access rules and ethical walls intact | CIO or IT director, with knowledge leaders and records staff (typical) | Migration and cleanup, access and wall rules carried across, a new system if neither fits |
| Time and billing | One system for time entry, rates and billing, with open matters, client rates and history carried over | COO or executive director and finance with IT; partners consulted on a billing software change (ALA, 2026) | A replacement system, conversion of rates, matters and history, billing rules for the combined client list |
| Conflicts and intake | Combine both client and matter histories, clear conflicts across them, screen lawyers who bring former-client conflicts | Firm general counsel or risk partner, with the conflicts team (typical) | Conflicts search across both histories, screen and notice records, new-matter intake built for the bigger firm |
| Identity, email and devices | One directory, email domain and single sign-on, one set of device and security policies | CIO or IT director and security (typical) | Identity and access tools, email migration, security tooling; 50% of respondents at firms over 100 lawyers had been asked by a client or potential client to complete a security questionnaire (ABA, 2023 data) |
| Knowledge and precedents | Merge precedent banks, templates and know-how, and decide what to keep | Knowledge or innovation leader with practice group leaders (typical) | Knowledge platforms, search across both firms' work product, template consolidation |
| AI tools and policy | One AI policy, one list of approved tools, training for the lawyers who join | CIO, innovation leader and management committee (typical) | Firm-wide AI tools, admin controls and training; a formal GenAI policy at 57% of ILTA's responding firms under 50 lawyers vs 98% at 350 to 699 (2026) |